Contact information
Contact our support team for product questions, order assistance, or policy-related requests.
Contact customer support
Have a question about our products, payment, delivery, or returns? The velqoramia customer support team is here to help.
Email: support@velqoramia.com
Support response times
You can send us an email at any time. We aim to respond within 24 hours on business days. Our customer service business days are Monday through Friday, excluding public holidays. Messages received outside these days are reviewed on the next business day.
Help with products and orders
- For product inquiries, include the product name or link and your question about its features, materials, dimensions, compatibility, or use.
- For an existing order, include your order number, the email address used at checkout, and a brief description of your request.
- For damaged, defective, missing, or incorrect items, describe the issue and attach photographs of the product and packaging where reasonably available.
Please do not send full payment-card numbers, security codes, or account passwords by email.
Return and refund requests
To request a return or exchange, email us before sending merchandise. Review our Return & Refund Policy for eligibility, fees, shipping responsibilities, and refund procedures.
Our registered address is not a designated return facility. We will provide the appropriate return address and instructions. This process does not limit any valid statutory cancellation or consumer rights.
Privacy Requests
For questions about your personal information or to exercise applicable privacy rights, email support@velqoramia.com with the subject line “Privacy Request.” See our Privacy Policy for details.
Business Information
Store Name: velqoramia
Operated by: Guangzhou Xihong Trading Co., Ltd.
Business License Entity: Guangzhou Xihong Trading Co., Ltd.
Registered Address:
Room 501, No. 4, Bicui 3rd Lane, Longdong, Tianhe District, Guangzhou, China
Postal Code: 510000
Email: support@velqoramia.com
Website: velqoramia.com
We aim to respond to email within 24 hours on business days, Monday through Friday, excluding public holidays. Our registered address is not a designated return facility. Contact customer support for return instructions before sending merchandise.